A side-by-side comparison of the GDPR-first ONOXIA chat widget and Intercom's Fin AI agent — focused on pricing, data residency, and embedding effort.
| Feature | ONOXIA | Intercom Fin |
|---|---|---|
| Entry price | NZ$30 / EUR 15 / USD 18 per month | US$39 per seat per month + Fin per resolution |
| AI per-message fee | None — token budget | US$0.99 per AI resolution |
| Data residency | EU only (Finland), Mistral AI in Paris | US (Intercom is a US company) |
| GDPR posture | No cookies, SHA-256 IP hashing, DPA included | Requires Intercom DPA + sub-processor review |
| RAG source ingestion | PDFs, FAQs, URLs, plain text | Help Center articles, URLs, PDFs |
| Widget isolation | Shadow DOM (no CSS conflicts) | Iframe / global injection |
| Languages | 28 bot languages | 45+ (broader) |
| Embedding effort | 1 ` |